All Dear Jac articles – Page 44
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News
Take time before you sign
I have been talking to Richard Hare, MD of Peopletime, which specialises in payroll, human resources and health & safety
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News
Monopoly anyone?
Apologies to Smiths News whom I incorrectly fingered as the source of Paul Moscardini’s newspaper woes in the last issue
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News
Customer service that doesn't add up
Nigel Dowdney has sent me a state-of-play regarding his sad saga with Santander (C-Store, July 20). I had suggested that he take the bank to the small claims court when they failed to credit two cheques.
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News
Sticky fingers in the till
Once upon a time I attended a training seminar and the old hand who gave the presentation opened with an anecdote about stock losses
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News
Behind the headlines
Had a couple of complaints about newspaper supplies in the last fortnight. Nothing new there: I can pretty well guarantee a regular supply of these complaints
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News
Faux fags - beat the ban
A two-line email from Alison Shrimpton, Shipton Stores, York, sent me on an interesting half day researching the answer
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Dear Jac
An Olympic battle
If you have ever had roadworks outside your store you’ll spare a thought for Julian Taylor-Green.
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Dear Jac
A smart switch or a turn off?
Mick Overton, the Corner Shop, seems to think he got amazing results from his energy supplier when he copied me and the ombudsman onto his emails
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Dear Jac
Zoned in or out?
One of the unexpected perks for me in this job is learning to read back to front, as it were
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Dear Jac
Now it's 'ladies' turn
Last issue I reported on Hitendra Patel’s revelation that dodgy callers trying to pull off terminal scams had British names but were actually fluent in Hindi swearing.
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Dear Jac
Wake up and smell the coffee
You would think, if you had a nice-looking, recently-done-up Nisa store in North London’s Islington, that coffee could well be a go-er
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Dear JacWhat a load of bankers
Banks are in the news again they have been playing fast and loose with our money. Who knew? Well, yep, we all did
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Dear Jac
A bilingual exchange
My south-east correspondent Hitendra Patel (I have a northern one, but could use a few others: Midlands, Scotland, Wales, N Ireland, the West Country) had an amusing run-in with a bogus caller to his Costcutter store in Romford, Essex.
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Dear Jac
Ribenagate - the thirst for no win, no fee
In our last issue (C-Store, June 22) I featured Jaya Babykumar being targeted in what looked very much like a ‘trying it on’ scam…
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Dear Jac
Justice at last on the Horizon?
As this is being written, I am reading (yes, multi-tasking, me) all about the technical problems NatWest has had on its wonky-banky computers.
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Dear Jac
Stand and deliver
I could tell how strongly Raj Sood felt about his late deliveries from Smiths News by simply adding up the words he sent me.
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Dear Jac
Is the price right?
One of my more astute observations is that no one knows the true price of anything (aired in this column more than once but it is a universal truth that I don’t think anyone other than me makes a fuss about).
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Dear Jac
Popular Paypoint stories
I don’t get called ‘brilliant’ very often. Last time I can remember was a decade or so ago when I rushed to rescue a burning dinner and dropped it all over the floor.
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Dear Jac
Smoking gun
I’ve been exchanging emails with a retailer who wishes to remain anonymous so as to not jeopardise what was an ongoing police investigation on a neighbouring shopkeeper.
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Dear Jac
Soft drink damages
No win-no fee may be one of the most supposedly democratic yet abused practices of the 21st century.