All Dear Jac articles – Page 53
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Dear JacDear Jac: Customer care to count on; Bestway Cash & Carry: an apology
I get complaints about some companies with monotonous regularity; others I never hear about. Until very recently ShopEquip fell into the latter category and, apart from a brief blip, I believe all has now returned to harmony between supplier and...
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Dear Jac
A way to beat the bank charges?
I have had an interesting exchange of emails and a couple of telephone conversations with Phil Patel of Nottinghamshire, who maintains that he has found a way to beat the banks. He writes: "Reading through the section in your recent issue (C-Store,...
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Dear Jac
Dear Jac: A tip that’s right on the money
This column often discusses bank charges all tips are welcome. Manjit Sokhal, mentioned in the supermarket-shopping story, also passed on her tip. She belongs to the Federation of Small Businesses, paying a £150 membership fee a year.
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Dear Jac
Dear Jac: Taking counsel against the council
Anybody know a good joinery company that can do some emergency work before Christmas?
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Dear Jac
Dear Jac: Name that tune!
Not for the first time I've received a complaint regarding news wholesalers' 'partners' ringing retailers to sell them 'extras' and managing to give the impression that they are the wholesaler themselves.
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Dear Jac
Dear Jac: Shopping for super bargains
It seems that a goodly number of you shop at supermarkets. Not a bad idea given the current climate as it not only bags you bargains, it also gives you a close-up view of how the opposition operates.
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Dear Jac
Dear Jac: Paying for the bank’s mistakes
Not that brilliant at money are they, banks? Or perhaps they are brilliant, but in a rather one-sided way.
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Dear Jac
Dear Jac: Fax on the fritz
Is there room here to tell you my fax is on the fritz again? I Do Not Recommend a Kodak ESP9 All-in-one fax, photocopier, printer.
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Dear Jac
Dear Jac: Cliff-top hits and misses
Eve Wilkins was in a fury when she rang from Wilkins in Northwich, Cheshire, a couple of weeks ago. Her target was the Daily Mail. It had been putting vouchers in the newspaper for free DVDs of dear old Cliff Richard (celebrating his 50th year in...
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Dear Jac
Dear Jac: Where do you get your daily bread?
A conscientious retailer rang to say that he sometimes topped up at supermarkets with items he cannot find at Booker. Sometimes it's food items, but other times non-food such as Brasso. Was it legal to sell them on and what about the Vat?
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Dear Jac
Dear Jac: Binoculars trained on the Horizon
The Justice for Subpostmasters Alliance (jfsa.org.uk) is making progress with its fight with the Post Office over flaws in the Horizon accounting system. Recently circulated was an email with updates on a meeting held with Edward Davey, Minister for...
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Dear Jac
Dear Jac: Who is this being ‘fair’ to?
The new coalition government goes on a lot about fairness. So, here's a story regarding Camelot that a lot of you may regard as very unfair. This is an excerpt from an email from Praful Shah of Queens News, Herne Bay in Kent, to Camelot...
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Dear Jac
Dear Jac: Out of space? Here’s a new sweetener from Mars
Kamlesh Patel from Fulford Road PO and KP Newsagents, Hartcliffe, Bristol, says he used to regularly get £16 reward vouchers from Mars for following a planogram, but lately it had halved (and that was after he negotiated it up from £6 to £8). The...
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Dear Jac
Dear Jac: The final note on music licences
Many of you have called both the helpline and the C-Store office querying our legal guide's view on PPL/PRS licences for in-store music (C-Store October 1, p28). There was an error in the copy. Contrary to what was stated, you do indeed...
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Dear Jac
Dear Jac: Get out your stopwatch
Some councils must give their officials magnifying glasses. In September, someone from the council arrived at Minaxy Patel's store Dayatri News in Eastbourne, East Sussex at 6.45am and questioned one of the news delivery boys standing outside. He...
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Dear Jac
Dear Jac: Where’s the sting in the tale?
Jas Dhesi, who runs Dhesi Stores, has sent me a cutting from his local Tamworth Herald about a series of police and Trading Standards operations at four locations across the town to stop adults buying alcohol for children. In one area it took...
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Dear Jac
Dear Jac: It’s not all milk and honey
Bharti Maisuria has been accepting milk tokens, for no profit, for the past 24 years, with only the odd voucher going missing when she sent them in for redemption. But now she's missing £420-worth with the Post Office managing to lose 110 vouchers ...
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Dear Jac
Dear Jac: Raise your glasses!
Brian Corby rang from the Wood Green Community Shop in the New Forest. A lady had come into the store and said that someone had sold Ben Shaws Shandy, which says 'made with real beer' on the label, to a young person. Brian's wife is the licensee...
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Dear Jac
Dear Jac: Upping the return on a winning draw
Rajan Jhangee, of Paradise Stores, Brentwood, Essex, has asked why Camelot limits the commission it pays out on winning tickets. He understood that small stores could give out Camelot prize money up to a limit of £200 and that they would receive 1%...
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Dear Jac
Dear Jac: Not toxic perhaps, but unacceptable
My 'wee' story in the last issue has prompted several people to get in touch telling me that urine is 'sterile-ish' stuff. But that doesn't mean people should go around weeing wherever they like. The retailer who first contacted me says she has now...