All Dear Jac articles – Page 61
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Dear Jac
Dear Jac: The ‘Horrors of Retailing’ Awards
At the moment the twin winners are the Post Office and its Horizon system and the Bank of Scotland (BoS) and its leasing arrangements for photocopiers supplied by Lanwall.
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Dear Jac
Dear Jac: Shop around is a good mantra
It isn't all that often that someone leaves a message on my answering machine that goes: "I've got some excellent news."
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Dear Jac
Dear Jac: A DIY approach to spotting fakes
Brian Phillipson, a now-retired shopkeeper from Morecambe, Lancashire, reckons you spot fakes by rubbing notes against clean paper.
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Dear Jac
Dear Jac: Paying for poor performance
Last time it was complaints about PayPoint. Now it's Payzone's turn. Three retailers have been in touch to complain that the company has now set a minimum level of 50 transactions per terminal, charging them £2.50 a week if they don't hit the...
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Dear Jac
Dear Jac: The Horizon saga continues…
There are some common themes coming out of the missing money saga on the PO's Horizon epos system.
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Dear Jac
Dear Jac: Don’t get caught on cameras
Following stories on CCTV, alarm systems gone wrong and insurance reprisals, I have been contacted by many retailers with problems various.
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Dear Jac
Dear Jac: Banks going into the photocopying business?
It would appear that finance companies which have leasing arrangements with Lanwall Systems for its Infotec photocopiers are now picking up machines from retailers who have been unable to make the transaction levels required to offset their leasing...
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Dear Jac
Dear Jac: And while on the subject of banks…
Nigel Dowdney at Stalham, Norfolk, has seen his A&L (Santander) bank charges for paying in rise from 12.5p to 60p per £100. "That's another £5K a year off my bottom line," he says. "I used to be able to negotiate and now I'm told I'm too small...
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Opinion
Think tank: Rounded prices make an impact
Shoppers like rounded prices, and they're catching on in convenience, says HIM's Georgina Wild.
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Dear Jac
Is there a phantom in the Horizon system?
Retailers continue to get in touch over what they claim are unexplained PO losses through the Horizon epos system. Balbir Singh Bassi, from Oldbury in the West Midlands, who describes himself as "coming from a bookkeeping background" had an £800...
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Dear Jac
Dear Jac: A pressing problem - solved!
Mollie Ingrey emailed from Stanton St John Village Shop in Oxfordshire with a solution to Khalid Khawada's wrinkled ATM notes.
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Dear Jac
Dear Jac: Is there such a thing as no risk?
As if news wholesaler Dawson News didn't have enough clouds hanging over it, now retailers have complained about Tactic Games.
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Dear Jac
Dear Jac: Railroading the retailers off their pitch
Hurendra Bhatt, who has run a kiosk outside Highbury & Islington underground for the past 20 years, is being screwed by Network Rail.
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Dear Jac
Dear Jac: Stamp theft is a sticky situation
You would think you could trust the Post Office to deliver Royal Mail books of stamps to your shop safely, wouldn't you? I mean if they can't do it, who can?
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Dear Jac
Dear Jac: Can you trust this loan?
Jag Singh wants to know if anyone has ever had an energy efficiency interest-free loan from the Carbon Trust.
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Dear Jac
Dear Jac: You want a nice, long (shelf) life
Do your customers ever ask you about the various dates they find on packages?
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Dear Jac
Dear Jac: The terminal confusion continues
PayPoint's policy on exclusivity of terminals continues to prompt complaints to the Advice Centre.
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Dear Jac
Dear Jac: This is rich - a lease agreement for a non-existent copier
Dina Jethwa sent me a copy of an email sent to Bank of Scotland (HBoS) regarding a lease rental agreement for an Infotec photocopier that she doesn't even have.
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Dear Jac
Dear Jac: Can you spot the fakes?
Khalid Khawada, who runs Westcliffe News at Westcliffe-on-Sea, Essex, had a nasty shock during a recent expedition to the Southend branch of his cash and carry.
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Dear Jac
Dear Jac: Dodgy deals with the law on their side
The last thing anybody needs at the moment is a leasing arrangement for equipment that doesn't work/has never been supplied/doesn't deliver the goods.