All Dear Jac articles – Page 67
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Dear Jac
Dear Jac: Is your store ‘performing’? Need a licence?
The music industry is in trouble what with ‘free’ downloads and artists sometimes avoiding the middle man and going straight for the ear. Is this why the Performing Rights Society (PRS) is running a campaign to get retailers to pay for a licence to broadcast music?
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Dear Jac
Dear Jac: Point or zone? More conflicting views roll in
My most recent coverage of the PayPoint saga has prompted another flurry of responses, not all of them negative. It also prompted another email from PayPoint which said: “In addition to the points about service and support already mentioned...
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Dear Jac
Dear Jac: Stepping up to the challenge: fingerprinting proves a hit
I have to commend Dilip Patel on two counts. One, he takes responsible retailing extremely seriously at his store, and two, he employs Sharon Hill. The store, Dilip’s Multistore, trades in the large village of Shepshed in Leicestershire, near some schools, and consequently operates
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Dear Jac
Switching off the power is not a very good idea
If I had a dollar for every retailer that I have sent to Energywatch I could now be taking a very nice holiday.
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Dear Jac
Fines for price-fixing
Five retailers along with tobacco firm Gallaher have agreed to pay a multi-million pound fine after admitting colluding on the price of tobacco products.
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Dear Jac
Let me entertain you with the rules, regs and costs
Do you play a little background noise in your store? Some muzak or a wittering DJ? Oops, you do need a licence to do this and not many seem to know it, judging from the calls I receive.
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Dear Jac
Please leave a message - we'll get back to you
When companies outsource a service it often comes with teething troubles. I hope that's the case for Menzies Distribution.
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Dear Jac
Is this another limitation of our civil liberties?
Ken Patel, spokesman for Responsible Retailing, took issue with a statistic in our last issue.
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Dear Jac
Third time unlucky for one
Ranjan Patel has lost her PayPoint terminal because she refused to take out the Payzone one which she says she has had longer.
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Dear Jac
PayPoint makes its various points...
I have to say that complaints about suppliers are a bit like buses. None at all and then all come at once.
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Dear Jac
It might be a fag, but it's legal
Narinder Bedi asks: "Just wanting to know if places like Costco Wholesale, which sells tobacco products to Joe Bloggs consumer, are legal?"
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Dear Jac
Legitimate sales will go up in smoke if we don't fire up
Further restricting tobacco sales will pull a sort of iron curtain down on cigs, leading to bigger black markets and criminalised retailers who have better things to do than deliberately flout the law.
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Dear Jac
Driving a big gap through your profits
I am still getting complaints from retailers about drivers.
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Dear Jac
Can we help source some glass tops?
Eric Dyson has three chest-type freezers at his Dysons Village Stores in Charlesworth, Glossop, Derbyshire, but the glass has misted up terribly.
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Dear Jac
Get your forms in good order
Chris Blakey, who runs the Paper Shop in Halifax, West Yorkshire, wanted to update the forms for his large home delivery service.
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Dear Jac
Conviction pending? Then feel free to offend again!
When a would-be thief decks you one, and when the felon is caught on camera and then caught physically by the police, you might rightfully expect a bit of punishment to be meted out.
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Dear Jac
How to rate your supplier without tears
A quick reminder yet again about ratings consultants.
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Dear Jac
Payment on the nail - it's a trader's dream
Following our learned discussion in the last issue on whether retailers were legally required to issue receipts for every transaction regardless of value (they're not), I've had a message from my 'northern correspondent' Glyn Reece.
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Dear Jac
In-store hygiene is not a cat and mouse game
Story in a nutshell: customer brought back a packet of crisps (well-known brand) and found a dead mouse in it
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Dear Jac
The rebate should be on its way
I can tell those of you wondering where your rebates have got to from photocopy company Lanwell Systems that the company will be communicating with everyone very soon.