All Disputes articles – Page 18
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News
Behind the headlines
Had a couple of complaints about newspaper supplies in the last fortnight. Nothing new there: I can pretty well guarantee a regular supply of these complaints
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News
Going for gold or out for the count?
Sue Potter’s store doesn’t usually open on Sundays, but she was among the 500 chosen post offices to sell the estimated 100,000 Royal Mail stamps with images of Olympic winners
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News
Mistaken identity
Some councils are more sensible than others, and they will often have a pretty individual take on rules and regs doled out by central government
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Dear Jac
An Olympic battle
If you have ever had roadworks outside your store you’ll spare a thought for Julian Taylor-Green.
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News
You have to post online
You might think from reading past columns that all subpostmasters hate the Post Office - and indeed, many do when it comes to its glitchy Horizon accounting system.
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News
An awkward customer
Hot on the heels of the Ribenagate story that I’ve run in the last couple of issues (very ‘ill’ customer wanting thousands in compensation) comes another try-on, or is it just a grudge?
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Dear Jac
Zoned in or out?
One of the unexpected perks for me in this job is learning to read back to front, as it were
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Dear Jac
Ribenagate - the thirst for no win, no fee
In our last issue (C-Store, June 22) I featured Jaya Babykumar being targeted in what looked very much like a ‘trying it on’ scam…
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Dear Jac
Justice at last on the Horizon?
As this is being written, I am reading (yes, multi-tasking, me) all about the technical problems NatWest has had on its wonky-banky computers.
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Dear Jac
Stand and deliver
I could tell how strongly Raj Sood felt about his late deliveries from Smiths News by simply adding up the words he sent me.
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Dear Jac
Popular Paypoint stories
I don’t get called ‘brilliant’ very often. Last time I can remember was a decade or so ago when I rushed to rescue a burning dinner and dropped it all over the floor.
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Dear Jac
Soft drink damages
No win-no fee may be one of the most supposedly democratic yet abused practices of the 21st century.
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Dear Jac
How much? Not enough
From time to time people ring up without any specific problem peculiar to their store with PayPoint but with a very long-held resentment over the amounts of money collected for the group in return for poor commission rates
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Dear Jac
You can't win at this rate
Hitendra Patel rang about business rate relief for small businesses
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Dear Jac
What are the benefits?
Ajay Parehk’s family was told by their Paypoint rep that their Londis business in Radford, Nottingham, had been identified as a premium outlet to do benefits (it’s in a very poor area)
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Dear Jac
Stalled on the superhighway
Yet another cautionary tale pointing out that what the rep says and what the contract stipulates may just differ a tad
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Dear Jac
Caveat emptor: buyer beware
Here’s a cautionery tale. Jayesh Patel, who runs Classic News in Northampton, buys multipacks of confectionery from discounters and then splits them up to sell singly.
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Dear Jac
Ahoy! Look to Horizon
Any subpostmaster with any concerns over their Horizon accounting system must contact their MP, and tell that MP to get in touch with fellow MP James Arbuthnot
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Dear Jac
Customarily overruled
It was a brilliant day on Tuesday March 23 in central London, both weatherwise and in the High Court where Tajinder Singh, armed with solicitor Amrit Johal, partner of legal firm Rainer Hughes, won their battle against HMRC
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Dear Jac
Ringing the changes on phone lines
Here’s a bit of a masterclass on telephone codes. In the last issue I recounted Mary Birchall’s complaint after Menzies switched from an 0845 number (which Mary can call free) to an 0844 number.