All Disputes articles – Page 24
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Dear Jac
Dear Jac: Who is wasting whose money in this debate?
Several of you got in touch after being notified by Payzone that the company was about to start charging for till rolls.
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Dear Jac
Dear Jac: Hot off the presses, but why so slow to arrive at your door?
Newspaper wholesalers have 'absolute territorial protection', and it sounds like the OFT will be preserving this monopolistic stance for the foreseeable future
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Dear Jac
Dear Jac: This sort of attitude just doesn't add up
Bhavin Patel stocks up at Costco's Chingford branch in Essex, although I get the impression it is not often a happy experience.
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Dear Jac
Dear Jac: Report your losses, if you can get through
Mike Andrews, who runs a Spar store in rural Dorset, sums up the sort of complaint that I frequently receive about news wholesalers.
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Dear Jac
Dear Jac: The rent goes up all the time, so where is the maintenance?
I'm again looking for feedback, but this is a very difficult one.
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Dear Jac
Dear Jac: Note Machine strikes a sour note
When a firm’s caring, sharing side fails to show
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Dear Jac
Dear Jac: You can't count on the bank's support
Javid Chaudry used to have PayPoint in his store, Newsplus in Kirkcaldy, Fife, but his service has been suspended thanks to his bank, HBOS, rejecting a direct debit.
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Dear Jac
Dear Jac: When Murphy's law struck here it was a bolt out of the blue
Back in August Wasim Shazad had his British Gas meters changed to one of those new 'Smart' meters at his Best One store in Leeds.
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Dear Jac
Dear Jac: Here’s a little tip when you issue invoices
Ken Batty, mentioned in my previous story, also passes on a tip about small claims courts which again were featured in our August 22 issue in regard to unpaid newspaper bills.
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Dear Jac
Dear Jac: Here was a date that should have gone in a diary
You need to keep a close eye on those leasing contracts. It can be very easy for them to silently slide by their renewal date.
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Dear Jac
Dear Jac: A sore point about the competition
I had what I regarded as an odd complaint about Booker Cash and Carry. Alvin Wilkinson, who runs Countdown in Hornsea, near Bridlington in East Yorkshire, shops at Booker and stocks its Happy Shopper brand.
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Dear Jac
Please leave a message - we'll get back to you
When companies outsource a service it often comes with teething troubles. I hope that's the case for Menzies Distribution.
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Dear Jac
Third time unlucky for one
Ranjan Patel has lost her PayPoint terminal because she refused to take out the Payzone one which she says she has had longer.
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Dear Jac
The rebate should be on its way
I can tell those of you wondering where your rebates have got to from photocopy company Lanwell Systems that the company will be communicating with everyone very soon.
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Dear Jac
It's the little things that get you down
Regular correspondent Subhash Varambhia has complained about 'split invoices' from his local paper, the Leicester Mercury.
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Dear Jac
Repeats happen to old favourites
Here's some repeat advice I wrote just over a year ago on how one might wriggle out of a contract - especially if it was one that was unfairly imposed in the first place.
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Dear Jac
Little things mean a lot in customer service
A high percentage of my complaints come from retailers dealing with problems that arise from subjects other than food.
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Dear Jac
The unfamiliar road can hit your profits
Where would we be without roads? On the road to nowhere?
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Dear Jac
What's a fair penalty for a failed direct debit?
A bitter wrangle is taking place between Costcutter licensee Murali Gunarajah and head office.