All Disputes articles – Page 6
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Features and analysisPost Office apologises as Horizon appeals are successful
Six subpostmasters have been acquitted of crimes associated with the Horizon IT system.
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Dear JacDo I have to offer a parcel service with PayPoint?
With the festive season in full swing, a retailer got in touch with Jac about being forced to offer parcel services.
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Dear JacBooker complaints intensify among independent retailers
More retailers have been in touch with complaints about Booker.
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Dear JacAre you considering getting rid of newspapers?
Jac Roper hears from a retailer who is ready to shred newspapers in their store.
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Dear JacWhat happens if you get a parking fine at your wholesaler?
Jac Roper helps a retailer who received a parking fine after spending more than £3,000 at their local depot.
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Dear JacBooker under fire over availability concerns
Several retailers have contacted Jac Roper over availability issues.
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Dear JacHaving a problem with bank notes?
Jac Roper helps a retailer having some trouble with their ATM.
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Dear JacCouldn’t Philip Morris afford £290 in goodwill?
A retailer looking to claim money earned in a promotion gets in touch with Jac Roper
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Dear JacPost Office under fire for leavers’ payments
Looking to leave the Post Office family? Jac Roper speaks to a retailer who is finding it difficult
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Dear JacAre you losing customers to your wholesaler?
Feel like the wholesalers are cutting you out by allowing non-retail customers in? Dear Jac discovers that you’re not the only one.
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Features and analysisPost Office Horizon decision welcomed but work still to be done
The Post Office has announced it is not going to oppose the majority appeals of former subpostmasters in the Horizon case. But is that the end of it?
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Dear JacMore retailers fed up with ATM issues
Jac Roper helps another retailer struggling to get results from an ATM provider.
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Dear JacWhy did it take six months to remove an ATM machine?
A retailer had to go to extreme measures to get an ATM removed from his store. Dear Jac reports.
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Dear JacIs this news wholesaler a modern day Dick Turpin?
Our resident agony aunt Jac Roper has been fielding calls from retailers unhappy with Smiths News’ service.
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Dear JacWhat’s the minimum number of newspapers you have to sell to remain viable?
Dear Jac speaks to a retailer who is fed up with how his supplier is treating him.
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Dear JacIs your ATM provider playing fair?
Dear Jac hears from a retailer who has had a tough time following a dramatic reduction in cash withdrawals at their ATM.
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Dear JacAre you being pushed in the right direction on shop refits?
Dear Jac investigates if symbol group reps are playing fair on refits following a retailer query.
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Dear JacA positive result from PayPoint
Dear Jac speaks to Premier store owner who managed to come out on top in a dispute with PayPoint
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NewsPost Office stamp selling shortfall scheme created
The Post Office has identified issues when it comes to selling stamps and has set up a shortfall programme to offer redress to subpostmasters affected.
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Dear JacAre you ready to take on the energy companies?
Ofgem suggested some reforms for the business energy market. Dear Jac gauges reaction from retailers.