All News & Magazines articles
-
Features and analysisScrooge is alive and kicking at Reach, Fed says after price increases
Independent retailers condemn newspaper publisher Reach for using the festive period to try to sneak through cover price rises
-
Features and analysisThe Fed puts thousands of pounds back in its members’ pockets
It reports almost a quarter of a million pounds has been recovered from news wholesalers this year
-
Dear JacRetailer battles to protect news and magazine customer list
Jac Roper helps a retailer that feels they were duped into giving away their customer list
-
Dear JacMenzies delivery problems cause retailer frustration
Vince and Fiona Malone of Tenby Stores seek to overcome ongoing issues with Menzies Distribution
-
Dear JacSmiths News comes under fire from Best One retailer
A retailer criticises Smiths News for its service levels
-
Dear JacRetailers outline Smiths News service issues
Jac Roper hears detailed accounts of retailer issues with Smiths News
-
Dear JacRetailer's service from magazine supplier isn't delivering
Jac Roper hears from a retailer frustrated with cut off dates for returns as well as late deliveries
-
Dear JacRetailer gives up on newspaper supplier dispute
A retailer leaving the industry gives up on getting a refund from their newspaper supplier.
-
Dear JacRetailer concerns over Smith’s charges
Jac Roper helps a retailer who received a troubling invoice from the news wholesaler
-
Dear JacNews wholesaler voucher and credit woes continue
Jac helps some retailers having trouble with news wholesalers.
-
Dear JacWhat happens when newspaper vouchers won't be honoured?
Jac hears from a retailer forced to take extreme measures following a lack of help from newspaper suppliers.
-
Dear JacHow many years with the same supplier does it take for them to realise you’re not ‘new’?
Jac deals with the fallout of a poor relationship between a retailer and Smiths.
-
Dear JacProtecting your home delivery list
Jac helps clear up a GDPR question that relates to home delivery.
-
Features and analysisNFRN approves revamped news wholesaler complaints process
The Press Distribution Charter was relaunched earlier this week
-
Dear JacWhat’s the guidance on hiring for newspaper delivery?
Confused about the age guidance for hiring people for newspaper delivery? Jac helps a retailer out.
-
Dear JacPrinter protest produces paper payment problem
The protests at printing presses last year have had an expensive knock-on effect for this retailer.
-
Dear JacAre you keeping track of your Smiths account?
Jac Roper hears from a retailer who has been forced to keep an eagle eye on her Smiths account following mistakes.
-
Dear JacAre you considering getting rid of newspapers?
Jac Roper hears from a retailer who is ready to shred newspapers in their store.
-
Dear JacIs this news wholesaler a modern day Dick Turpin?
Our resident agony aunt Jac Roper has been fielding calls from retailers unhappy with Smiths News’ service.
-
Dear JacWhat’s the minimum number of newspapers you have to sell to remain viable?
Dear Jac speaks to a retailer who is fed up with how his supplier is treating him.