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If you allow market forces to run riot unchecked by hands off approach then that's what we get, ie Portas town begging for a few crumbs before they die any way.
I agree with Mary Portas in that yes the convenience sector needs to improve their standards and offer a better service with top end environment for your customers with good customer service.
Symbol groups are doing just that in helping achieve that but many independent stores are still living in the seventies and eighties with the "booze & fags" model hopeslessly out of kilter with today's customer needs.

Arjan Mehr Londis Bracknell