Chatham Nisa forecourt grows sales through site expansion

A forecourt in Chatham has experienced a consistent increase in footfall and sales following a major redevelopment.

Originally a garage offering MOTs, repairs, and services with minimal retail offerings, the site has enhanced its appeal and modernised the customer experience while maintaining its trusted reputation.

After six months of extensive renovations, it reopened in November 2024 as Nisa Express on Magpie Hall Road, in partnership with Texaco fuel.

Managing partner Mertkan Unsal recognised the opportunity to improve both the forecourt and store: “We wanted to revitalise the site and create a modern, convenient shopping experience for the community.”

He said extended opening hours and a more comprehensive retail offering have resulted in an increase of daily customers.

The new store boasts a strong food-to-go offering, including Costa Coffee, Rollover hot dogs, Country Choice bakery products and an on-site bakery section.

Moreover, it has partnered with a local sandwich and salad supplier to provide fresh, high-quality food. With a school nearby, the range has been tailored to suit students and parents, while weekends see an influx of visitors due to local football and rugby matches.

Beyond retail, Mertkan engages in local community initiatives, such as sponsoring the local football team.

“Working with Nisa has been a great decision—their support, guidance, and flexibility allowed us to develop a store that meets the needs of our customers. Despite limitations on space, we’ve been able to introduce a strong food-to-go range and a carefully curated selection of products tailored to local demand,” added Mertkan.

Taranjit Singh Dhillon, head of retail at Nisa, commented: “It’s fantastic to see how Mertkan and his team have revitalised this site, creating a modern and convenient retail space that serves the local community so well.”