InPost launches new Send service to 'transform' the UK postal market

Logisitic solutions provider InPost Group has announced the launch of Send, a delivery service that allows anyone to send a label less parcel directly from the InPost app.

The new end-to-end delivery solution leverages InPost’s footprint in the UK and is destined to transform the UK postal and delivery market, it says.

Launching today (24 February), Send will enable consumers to post parcels from one InPost Locker to another, an out-of-home (OOH) point such as a PickUp and Drop Off (PUDO) location, or directly to their chosen home address.

Accessible through the InPost app, the service offers a “seamless” way to send parcels without needing a label, giving both customers and receivers complete visibility and assurance through real-time tracking. In addition, pricing is simple - parcels up to 15kg can be sent based on size: small, medium, and large.

The launch marks a milestone in InPost’s strategic growth journey in the UK, its fastest-growing market, and is a game-changing alternative to traditional postal services. As the market faces increasing demands for modernisation and efficiency, InPost’s Send model offers a more convenient, flexible and clearer approach to parcel delivery.

This launch follows InPost’s commitment to invest £600m in its UK operations by 2029, following its exponential growth in the UK where it delivered 93.2 million parcels in 2024, double the volume from 2023.

Neil Kuschel, CEO of InPost UK, said: “Send marks a pivotal moment for both InPost and the wider UK postal market, bringing the parcel experience up to date with consumers’ lifestyles. We’re proud to introduce this new service that directly meets those needs and drives increased competition in the industry.”