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Japan Tobacco International (JTI) has completed a significant refurbishment of its national distribution centre in Crewe.

Investing £7.8m into the facility, the upgrade aims to foster collaboration, enhance employee well-being and drive operational excellence to continue its growth.

Originally opened in 1994 for Gallaher Ltd, and becoming part of JTI following the acquisition in 2007, JTI said its Crewe site is crucial to its UK operations.

The centre handles the distribution of all JTI products within the UK, including tobacco, Nordic Spirit, and Ploom products. It despatches an impressive 12,000 customer orders annually, equivalent to 18 billion sticks across JTI’s diverse portfolio which includes heritage brands Benson & Hedges and Mayfair.

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The site is a significant contributor to the local economy, employing approximately 70 JTI employees across both UK and global roles, and supports an additional 50 jobs through outsourced services.

Laura Bailes Crewe director at JTI said: “This refurbishment marks a significant milestone for JTI. The redesigned space reflects our vision for the future of work, promoting agility, collaboration, and a strong ‘one-team’ culture. We’ve created an environment where our employees can thrive, with dedicated well-being spaces, modern amenities, and a design that inspires innovation.”

The refurbishment follows similar projects at JTI’s Putney office and other global locations, demonstrating the company’s “commitment to investing in its people and infrastructure”.