Work by the Federation of Independent Retailers (the Fed) Contact Centre has seen almost a quarter of a million pounds recovered from news wholesalers this year.
The latest figures show that £187,130 has been recovered in missing credits, missing vouchers and recharges, as well as money saved through waived deposits for news wholesale accounts.
A further £40,338 was recovered in restitution for instances of late supply or missing supply having an impact on home news deliverers, taking the overall total paid back to members this year to date to £227,468.
The Fed’s national president, Mo Razzaq (pictured), said: “Once again our Contact Centre has delivered for members. This is testament to the tireless work of the team, ensuring Fed members are not left out of pocket when things go wrong.”
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