Dear Jac

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Dear Jac: 30 years of helping independent retailers

In her final column on Convenience Store, Jac Roper shares some of experiences of helping retailers

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Retailer warns against contract trap

Jac Roper shares Ritesh Rai’s story about getting caught up in lengthy contracts

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Check what you’re signing when it comes to business rates

Jac Roper hears from a retailer who learned a tough lesson in contracts

National Lottery cards

How soon can a retailer re-apply for the National Lottery after being rejected?

Jac Roper helps a retailer looking to work with Allwyn

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Worldpay debacle leaves retailer £150k out of pocket

Jac helps a retailer who was struggling to get money owed from Worldpay

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Retailer shares coffee machine service woes

What happens when you’re not getting the service promised?

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From health and safety to shoplifters

Jac shares an update on a shopworker that had issues with their former employer

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Retailer urges caution on top up terminals

A retailer who was overcharged due to a technology issue struggled to get his money back

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Energy bill contract confusion proves costly for retailer

Jac Roper helps resolve a retailer’s issue with his energy supplier

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