All Disputes articles – Page 26
-
Dear Jac
Names up in lights or profits up in smoke?
After reading my piece about Postasites in the last issue, Bina Patel rang from her Brentry Post Office in Bristol to tell me about another company she knew that was offering something similar.
-
Dear Jac
Could an online petition do the business?
In the week that the government is ignoring a million-plus signatures in opposition to its congestion-charging proposals posted to its website, a similar idea is being floated by Elizabeth Brown regarding Alphyra.
-
Dear Jac
Headline news: collecting newspaper debts
A retailer is stuck with customers who won't pay for newspapers or partworks.
-
Dear Jac
Dear Jac: Customer service - old story, new twist
Apparently, if you want to cancel your news supplies from WH Smith you need to give four weeks' notice. I understand that some notice is a good idea, but what happens in a sudden emergency? A fire? A flood? A death in the family?
-
Dear Jac
Dear Jac: Nothing like a good price war to keep things exciting in retailing.
Two issues back I reported on the money-off tactics of the Daily Record in Scotland. This prompted feedback ranging from a two-line email of support from 'Gazzy' in Rothesay, to several who pointed out that the handling fee for the coupons is not 2p but 1p so it's actually twice ...
-
Dear Jac
Dear Jac: Do you do everything according to plan? This retailer reckons she did but didn't get the benefits she expected
Superna Patel, whose Londis store trades in Hounslow, Middlesex, is none too happy with Masterfoods. She recently discovered a reward scheme launched by the company four years ago that allows retailers to build up points by following a confectionery planogram. Superna, who has traded for 13 years, has had a Mars rep visit every month throughout that time. She says she started to follow Masterfoods' Capital scheme as soon as she became aware of it in December 2005.
-
Dear Jac
Dear Jac: Are there any other Scottish retailers totally ticked off by the Daily Record?
The Daily Record is Asif Mahmood's biggest-selling daily paper. He sells about 200 copies a day from his Spar store at Oakley in Fife.
-
Dear Jac
Dear Jac: One retailer has Islington Council in his sights over the way it runs its business.
Regular correspondent and activist Hurendra Bhatt discovered more or less by accident that Islington Council had given planning permission for a six-storey building to be erected over a new supermarket (heavily rumoured to be Tesco) less than 100 yards away from his business, Universal Newsagents. He has enlisted the help ...
-
Dear Jac
Dear Jac: The goods were faulty, the goods were returned but the debt collector is still chasing the full invoice.
Jan Graundfell, who runs Meadow Road Stores on the Isle of Wight, got a leaflet from a company called Voltage Accessories, offering reasonably priced watches that Jan thought might have made good Christmas stock and so ordered a couple of hundred quids-worth. However, when the goods arrived she found that ...
-
Dear Jac
Dear Jac: Have you ever been short-changed on vouchers?
I thought I would look for some feedback on this one. Nigel Riley has noticed over the past few months that there are frequent, albeit small, omissions from his news-paper voucher returns credit notes from WH Smith.
-
Dear Jac
Dear Jac: The season of peace and goodwill has finished but do you have to put up with a menacing racket?
How do I go about suing the police?” These were my caller’s first words, and he gets full marks for getting my attention. Like a number of retailers, he had been driven to distraction by noisy teenage hordes gathering outside the store.
-
Dear Jac
Dear Jac: ‘Buyer beware’ remains good advice.
Some ‘newish’ retailers contacted me with a stocktaking dispute following their purchase of a small store in West Yorkshire.
-
Dear Jac
Dear Jac: Tote that bale. A newsagent’s life is a tough one.
In the last issue I wondered if any other newsagents had noted extra charges on their invoices for missing tote boxes as Anish Shah, who runs Sonam Enterprise in South-west London, had done. This prompted an email from John Beswick in Old Leake, Lincolnshire who has never had a tote ...
-
Dear Jac
Dear Jac: Has any other newsagent suffered from the mysterious disappearance of tote boxes?
If so, Anish Shah would like to know. For the first time in the six years that he has run Sonam Enterprise in Richmond, southwest London, five of the tote boxes his newspapers come and go in have disappeared.