National lottery

RRW 2024

National Lottery Age Restrictions

  • Eligibility: All National Lottery players must be 18 years or older.
  • Sales Regulations: Anyone selling National Lottery products must also be over 18 unless they are pre-authorized or assisted by someone who is 18 or older.
  • ID Verification: It’s your responsibility to request ID during National Lottery purchases.

Acceptable Forms of ID:

  • Passport
  • Photo driving license
  • Military ID card

Proxy Selling Risks

Proxy selling—selling tickets or Scratchcards to someone who is purchasing on behalf of a minor—is a breach of your Retailer Agreement. If found facilitating a proxy sale, your terminal could be removed.

If you see someone under 18 attempting to buy National Lottery products, you must stop the transaction immediately.

Selling National Lottery Products: Key Steps

  1. Training: Ensure all staff understand the guidelines and complete training via the online Retail Training Centre (www.tnlpartnerstraining.co.uk) or your store’s training process.

  2. Record Keeping: Use the Refusals Register to document customer interactions.

  3. Signage: Make sure Healthy Play and 18+ signage is clearly visible to all customers.

Additional Reminders

  • All staff should know that National Lottery products are restricted to those 18 and older.
  • Staff must confidently provide GamCare information to customers.
  • Ensure all staff have read this leaflet and completed the online Retail Training Centre modules (available from February 2024).
  • Staff aged 16-18 must be trained and authorized by you to sell without supervision, or must be assisted by someone over 18.
  • Keep the Refusals Register in a secure, accessible location and update it as needed.

For questions, contact your local Retail Sales Executive or call the FREE Retailer Hotline at 0800 8 40 50 60.

For more information, visit: Challenge 25.

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