All Dear Jac articles – Page 11
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Dear JacCan you get compensation for non-installed equipment?
Jac helps a retailer seeking compensation for service equipment that was never installed.
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Dear JacGetting support for your frozen drinks machine
A retailer struggles with a lack of support from a frozen drinks machine supplier.
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Dear JacNisa Fresh Rewards scheme comes under scrutiny
Retailers question the benefits of the new scheme, reports Jac Roper.
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Dear JacWhat happens when newspaper vouchers won't be honoured?
Jac hears from a retailer forced to take extreme measures following a lack of help from newspaper suppliers.
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Dear JacHow many years with the same supplier does it take for them to realise you’re not ‘new’?
Jac deals with the fallout of a poor relationship between a retailer and Smiths.
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Dear JacProtecting your home delivery list
Jac helps clear up a GDPR question that relates to home delivery.
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Dear JacHermes rectifies glitch that left retailers short
Hardik Patel spotted a glitch in Hermes’ system that led to him losing out on money
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Dear JacCan you cash out of an ATM contract?
A retailer feels slighted over their contract with NoteMachine.
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Dear JacPraise for PayPoint over service levels
PayPoint receives some positive feedback from a retailer over the services provided.
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Dear JacWhat can you do with old National Lottery stock?
Jac Roper proves to be a winner for a retailer who was stuck with old National Lottery games due to the pandemic.
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Dear JacWho is at risk when it comes to contactless payments?
With the contactless limit set to increase to £100, are retailers more at risk of fraud?
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Dear JacPhilip Morris clears up promotional issue
Jac helps a disappointed retailer resolve a promotional issue with Philip Morris.
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Dear JacWill 16 year olds still be allowed to sell National Lottery tickets?
Changes to age restrictions for National Lottery are causing confusion for sellers.
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Dear JacCustomers confused over face covering guidance
Jac hears from a customer about face covering experiences.
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Dear JacHow to get out of a bad supplier deal
Jac Roper advises retailers on how to go about settling a dispute with a supplier.
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Dear JacCash and carry customers should consider the weight of their cargo
Jac has a warning for retailers tempted to overload their vehicles.
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Dear JacHow can retailers get their hands on the Honest Value range?
Jac Roper hears from a retailer confused about the criteria for access to the Honest Value range.
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Dear JacWorking with PayPoint on your bills
Jac Roper helps a retailer who was landed with a massive bill from PayPoint.
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Dear JacRetailer ire over newspaper delivery treatment
The relationship between Snutch News in Leicester and wholesaler Smiths News appears to be badly breaking down.
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Dear JacWhat if my staff catch Covid from parcels?
Where do you stand if you want to suspend your parcel service for safety reasons?