All Dear Jac articles – Page 29

Dear Jac
Here's the latest episode in the fortnightly Smiths News saga

2017-11-17T00:00:00Z

This instalment focuses on the Stockport depot and Newcastle call centre…
Dear Jac
Here's an update on the latest in the PO Horizon case

2017-11-17T00:00:00Z

The press release headed Group Litigation versus Post Office Ltd came in too late to run last issue.
Dear Jac
Crossed wires

2017-11-16T15:12:00Z

For the Gill family, switching electricity supply should have been a simple matter but it turned into a rather illuminatin…
Dear Jac
It was literally a ticket screw up through a machine fault

2017-11-03T09:43:00Z

And the retailer thought the right thing to do was fix it on the spot…
Dear Jac
How much clout would a local authority have over a monopoly?

2017-11-03T09:43:00Z

It will be very interesting if they even try…
Dear Jac
The new plastic tenner has been in circulation in some places

2017-11-03T09:42:00Z

But not everyone was prepared, including the Post Office…
Dear Jac
Here was a good response for the same retailer

2017-11-03T09:41:00Z

A recommendation for some decent CCTV…
Dear Jac
Yes, we give a very good delivery service to our customers...

2017-11-03T09:41:00Z

…but there are limits to how far we can go…
Dear Jac
A perfect score - except it was the wrong goal

2017-10-20T00:00:00Z

But the game’s not over yet and the retailer seems to be winning…
Dear Jac
This turned out to be a case of let sleeping dogs lie

2017-10-20T00:00:00Z

Do not disturb a very old ruling and it might not disturb you…
Dear Jac
We're still in search of direct drop delivery of our daily bread

2017-10-20T00:00:00Z

We thought we had found a few crumbs but they didn’t rise to the challenge…
Dear Jac
Recommendation needed for a bit of kit

2017-10-20T00:00:00Z

You all have cameras so you must be able to help…
Dear Jac
If you can't beat 'em

2017-10-19T10:29:00Z

Asif Mahmood and his brother Kashif took an enormous leap last year…
Dear Jac
A cool result on the refrigeration front

2017-10-06T00:00:00Z

And a smarter image as a result, plus a chilled-out retailer
Dear Jac
Hello, hello. Can you hear me? I've got a complaint...

2017-10-06T00:00:00Z

… and it’s about your centralised phone system
Dear Jac
Quite a shock: a recommendation for an energy company

2017-10-06T00:00:00Z

A live wire plugged us into a utility that’s doing it right.
Dear Jac
You have to use your loaf when it comes to retailing

2017-10-06T00:00:00Z

But getting your hands on your daily bread can be a problem
Dear Jac
The fag end of the new tobacco regs has been a bit messy

2017-10-06T00:00:00Z

It may have taken some time, but gradually it is all getting tidied up
Dear Jac
Not up to scratch

2017-10-04T15:01:00Z

Anand Patel rang from West Street News, in Farnham, over Camelot’s Scratchcard replenishment system.
Dear Jac
The One Lite stand off takes its last gasp...

2017-09-22T10:59:00Z

…and the retailer is going to try the supplier’s tactics…