All articles by Jac Roper – Page 19
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Dear Jac
Dear Jac: Who has the power to fix prices?
"What's to stop me charging a little extra for bill payments services?" The outraged retailer who posed the question wished to remain anonymous, but clearly wanted answers...
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Dear Jac
Dear Jac: Bank is on a sticky wicket
I stopped counting after more than 100 retailers contacted me about photocopy company Lanwall and could never have space enough to report all their stories...
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Dear Jac
Trade associations: it's all for one, one for all
Times are tough, you're choking on red tape - it may be time to join up. Jac Roper reports on trade bodies
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Dear Jac
Dear Jac: A question mark over Horizon’s IT
There is just room here to report that Computer Weekly, which has been closely following the problems subpostmasters claim to be suffering over their Horizon accounting system, says that "a sub-postmistress accused of theft from the Post Office has...
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Dear Jac
Dear Jac: a lease over your head
You will not be surprised to hear that I often get calls about leases. This one was interesting because Jag Sanghera, who runs DS News in London's Shepherd's Bush, has a high-profile landlord...
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Dear Jac
Dear Jac: Pressure grows over Post Office's Horizon
The magazine Accountancy Age has added its voice to the call for the Post Office to act over IT concerns
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Dear Jac
Dear Jac: Should news stay an open market?
Once upon a time news supplies were tightly controlled
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Dear Jac
Dear Jac: Cracking the telephone codes
I'd like to give you a masterclass in telephone codes, but I think the Da Vinci one may have been simpler to fathom
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Dear Jac
Dear Jac: a story about rubbish
Mohammed Asif writes from Teem Spirits in Reddish, Stockport, is wondering if a baling machine would help with his rubbish problem
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Dear Jac
Dear Jac: Counting the cones
Here's another bit of retail detail for you, prompted by an email from Paul Lai who runs Westway PO Stores in Baldock, Hertfordshire. "I wonder if anyone out there checks the number of ice creams when they open a new box? I find that roughly one in...
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Dear Jac
Dear Jac: Storm clouds on the Horizon
BBC Wales has revealed new evidence to support ex-subpostmasters who blamed glitches in their Horizon computer system for lost livelihoods and prison sentences
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Dear Jac
Dear Jac: Candid camera questions
I asked retailers in the August 7 issue whether they had any further questions on CCTV and alarms and I received quite a few. Here's a sample: Is the industry regulated? Do I need to register with the Information Commissioner if I have only one...
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Dear Jac
Here’s a bit more paperwork for you
I got a nice email from Pam Sanders in Barnstaple, North Devon, on the subject of employing kids. “Just a note of thanks to your great column. You advised us to get permits for newspaper boys and girls as a newsagent was fined for not doing so.
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Dear Jac
Dear Jac: Be certain before you sign
I'll get straight to the point. There are individuals targeting retailers with Lanwall/Key Commercial Finance contracts, visiting stores and offering to remove the old machines and supply upgraded ones for £300 and, at the same time, 'settling' the...
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Dear Jac
Dear Jac: Shouldn’t practice make perfect?
Mid-August brought in two complaints in a row about news wholesaler Smiths News.
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Dear Jac
Dear Jac: These are mistakes, not crimes
How far are some local authorities prepared to go to set up soft-target stings?
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Dear Jac
Dear Jac: Closing in on fingers in the till
It certainly isn't a bundle of fun having to confront staff over suspected theft.
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Dear Jac
Dear Jac: And the card charges are onerous, too
Isn't it time for a concerted campaign against card charges that destroy margins?
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Dear Jac
Dear Jac: Insult to injury from the bank
On the rather popular subject of bank charges, Kevin Jones emailed from Shotton Lane Stores in Deeside, Clwyd.
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Dear Jac
Dear Jac: We’re generating footfall here
As expected the PayZone piece regarding minimum transaction penalties in my last column generated some 'footfall' of its own.