All articles by Jac Roper – Page 21
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Dear Jac
Dear Jac: Don't take the risk with alcohol
Last November a retailer in Newcastle sold four cans of Fosters to a tall lad. He was "100% sure he was old enough" and he had made "an adult purchase".
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Dear Jac
Dear Jac: How much money, and for how much work?
Sukhvinder Kaur and her husband Dhesi Jaswinder have been having a serious barney with business transfer agents RTA.
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Dear Jac
Dear Jac: The customer isn't always right
I get fed up with that so-called aphorism: the customer is always right. How can that be?
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Dear Jac
Dear Jac: Red alert on insurance red herrings
High-profile retailer Jonathan James has responded to my column where I reported that Ash Chauan lost £12,000 after robbers hid on his roof.
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Dear Jac
Dear Jac: Tough stuff - and there's no mistake
Politicians are allowed to make mistakes. But it’s okay to set up retailers.
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Dear Jac
Dear Jac: Put a note in your diaries
We've just room for a little plug for Peter Levene, ex-c-store retailer turned author. His Clearneasy titles range from a yearly accounts book (£7.95 and easy as ABC) to online versions and desktop organisers.
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Dear Jac
Dear Jac: These cons are pros
Have you 'been had' by a con artist lately? You're not alone. Jac Roper reports
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Dear Jac
Smile, you're on candid camera
Nick Shaw has written me a letter. So this may be why he is a little late in joining the debate over pros and cons of cheap/pricey CCTV.
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Dear Jac
Dear Jac: Alarm over fiddlers on the roof
If Ash Chauhan had known there were four blokes in balaclavas on the roof of his Spar store, he would have had a sleepless night.
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Dear Jac
Dear Jac: Where to go after getting a bad review
A trader who has requested anonymity has written from a village near Doncaster: "Following from your article 'Does everything have to go up?', I wondered if you could help me in my predicament?"
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Dear Jac
Dear Jac: Does the fascia fit?
Our lady in beautiful Budleigh Salterton looking for a free fascia last issue has prompted a few responses.
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Dear Jac
Dear Jac: Does everything always have to go up?
Sat Gill emailed with concerns over his lease.
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Dear Jac
Dear Jac: Of all the stores in all the world...
I guess it stands to reason that, if all life is out there, then sometimes some of it is going to walk into your store.
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Dear Jac
Dear Jac: Wanted - free fascia
Is it one of those creeping signs of the credit crunch that no one is offering free fascias anymore?
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Dear Jac
Dear Jac: Trading Standards' rapid response
Trading Standards now apparently has rapid response units - sounds a funny concept.
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Dear Jac
Dear Jac: Malodorous customers
When I recounted the story of the diseased and visibly rotting customer I really didn’t expect to hear of anything similar from other readers.
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Dear Jac
Dear Jac: A powerful case study
Complaints concerning energy companies are beginning to rival the number of hot dinners I've had.
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Dear Jac
Dear Jac: Keep in tune
Be it via radio or visual, in-store entertainment is an effective, yet subtle sales tool. Jac Roper reports
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Dear Jac
Dear Jac: Who owns newspapers?
A bit more on newspaper wholesalers and whether they have the right to shred copies that you didn't manage to return in time and for which you receive no credit.